Terms and Conditions
We are committed to making your online shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions apply to theoutlinegroup.co (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the Terms and Conditions prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the Terms and Conditions.
Terms of Services
1. In General
The Outline Group is a company registered in Singapore. You can contact us by writing to us at firstname.lastname@example.org.
The terms, conditions and notices (hereinafter known as “Terms of Services”) stated on this page and other related documents apply on any product and/or services (collectively known as “Services”) listed and/or rendered to you while accessing and using our website theoutlinegroup.co (hereinafter referred to as the “Site”).
By using the Services, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by The Outline Group from time to time, with or without notice. You should understand that by ordering any of our products, or partaking in any promotions, or using the Site for any purpose, you are bound by these Terms of Services. Please check this page regularly to note any changes which may have been made to the Terms of Services.
Use and access to this Site is allowed on a temporary basis, subjected to The Outline Group’s discretion and decision. The Outline Group reserves the right to withdraw and/or amend any information regarding the use of Services without notice. Including the access to some parts and/or the entire Site. This also extends to The Outline Group’s online and offline partnerships and collaborations with external suppliers and partners. The Outline Group is also not liable if, in any event, the Site is unavailable at any time, or for any period.
“Terms of Services” may be used interchangeably with “Terms and Conditions” in the site.
The Outline Group is committed to protecting the privacy of visitors to this Site. We collect personal information in order to give you a more enjoyable, personal and convenient shopping experience.
When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to The Outline Group, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
The Outline Group’s collection of customers’ information is crucial to the longevity of our business. We will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfil.
We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.
3. Eligibility of Use
To use The Outline Group’s Services, you must be at least 18 years of age, possessing a valid Credit or Debit card issued by a bank acceptable to us at the point of purchase. If you are under 18 years old, you may use The Outline Group’s Services only with the involvement and permission of your parent or guardian.
By using The Outline Group’s Services and confirming a purchase, you have authorised The Outline Group to process a charge or charges on your Credit or Debit or eNETS account in the amount of the total purchase price for the product(s) purchased. Products purchased by you are for personal or gift use and should not be used for commercial purposes, or to derive any commercial benefit. The Outline Group also reserves the right to restrict multiple quantities of an item being purchased and/or shipped to any one customer or postal address.
With the use of our Services, you have agreed that we may use personal details provided by you to conduct appropriate anti-fraud checks and controls as and when required. Under such circumstances, the personal details you have provided may be disclosed to a credit reference or fraud prevention agency acceptably to us, which may keep a record of the information.
You must not misuse this Site. You shall and will not commit or encourage a criminal offence, transmit or distribute a virus, spyware and/or malware including but not limited to Trojan horse, worm, logic bomb, or post any other material on the Site, or its related social media and/or communication platforms, which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service and/or Site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of, or accessed throughout this Site. Breaching this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. The Outline Group will report any of such breach to the relevant law enforcement authorities and appropriate legal action will be undertaken.
The Outline Group will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malware, spyware or any other technologically harmful material that may infect your technological device(s) used to access the Site and/or Linked Sites, computer equipment, computer programs, data, or other proprietary material due to your use of the Site and/or Linked Sites, or to your downloading of any material posted on Site and/or Linked Sites.
5. Links to Third Party Sites
The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by The Outline Group, including third party payment system providers.
You acknowledge and agree that The Outline Group is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve The Outline Group from any and all liability arising from your access and use of any third party website.
We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.
6. Intellectual Property Rights
The Outline Group is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without The Outline Group' prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
These Terms of Services shall apply at all times, to all orders and contracts made or to be made, when you use The Outline Group’s Services for the sale and supply of products. In any event when you use the Site, including but not limited to, submitting a purchase order to us, giving any delivery instruction, or accepting delivery of the order, this shall constitute your unqualified acceptance of these Terms of Services. These Terms of Services shall prevail over any separate terms put forward by you. Any conditions that you submit, propose, initiate or stipulate in whatever form and at whatever time, whether in writing, by email, or verbally, are expressly waived and excluded. No other terms shall be binding unless agreed in writing, authorised and signed by The Outline Group.
8. Limit On Liability
The information displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, The Outline Group and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Sites and/or the Linked Sites and any content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
These Terms of Services shall not exclude or limit The Outline Group’ liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these Terms and Conditions.
10. Links to the Site
You may link to The Outline Group’ Site, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site that is not owned by you.
This Site must not be framed on any other site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
Failure or delay by The Outline Group’ in exercising any rights or remedies stated in this Terms of Services during the term of agreement does not constitute a waiver of such rights or remedies, or affect any other subsequent event or impair any rights or remedies in respect of it. It does not relieve you from compliance with such obligations. A waiver by us, if any, of any default, does not represent or determine a waiver of any subsequent default.
No waivers of any these Terms shall be effective unless expressly stated to be a waiver, communicated to you in writing and authorised by a management representative.
If any part of these Terms of Services are determined by any court of competent jurisdiction or competent authority to be invalid, unenforceable or unlawful, the enforceability of any other part of these Terms will not be affected; all remaining terms, conditions and provisions will continue to remain valid, effective and enforceable to the fullest extent permitted by law. So far as possible, the invalid term can be severed to render the remaining part valid and enforceable. You agree that the term shall be rectified therefore, and interpreted in a way closest to the original meaning of the term permitted by law.
These Terms of Services shall not be deemed as to create a partnership, agency, contract or a relationship of employer and employee between The Outline Group and you.
14. Governing Law And Jurisdiction
The terms as stated and all contractual and non-contractual obligations arising out of, or connected, to them are governed and construed in accordance with Singapore Law. In the event of any dispute or claim associated with these terms, the dispute or claim shall submit to the exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between The Outline Group and you shall be made or conducted in the English language.
The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping and you may refer to our Delivery Info for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.
The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
16. Lost/Damaged Parcels
The Outline Group takes no responsibility for loss or damage of your order if you have not requested extra insurance on orders sent by EXPRESS WORLDWIDE BY DHL.
If an item becomes lost, is wrongly delivered or damaged, The Outline Group will lodge an investigation on the customer’s behalf with SingPost/Aramex/DHL and assist with any claim. Following the investigation, if SingPost/Aramex/DHL deems the order lost or damaged, we are able to claim up to $68 compensation for orders dispatched via SingPost and $120 compensation for orders dispatched via Aramex. The compensation value for orders dispatched via EXPRESS WORLDWIDE BY DHL will be determined and advised by DHL during the investigation process.
Spoilage of heat sensitive products such as polymer clay are not covered by insurance. Therefore, shipping via EXPRESS WORDLWIDE BY DHL is highly recommended due to the nature of polymer clay, which is susceptible to temperature change. This would mean your parcel spends less time in transit, which significantly decreases the likelihood of the polymer clay hardening on its way to you!
Parcels are not insured by us – if you would like to add insurance to your order, please contact us at the time of ordering to request for the extra fee to be added to cover the value of your order.
17. Bounced Parcels
We'll be in touch via email in the event of a bounced parcel. However, please note that without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.
Bounced parcels that are unclaimed after 3 months will be deemed as The Outline Group’ property and no compensation will be offered as sufficient response time has been given.
For hygiene purposes, we do not accept returns.
19. Incorrect Item(s)
If you believe you have received the wrong item(s), contact us at email@example.com with your order number, and a photograph of the item(s). We may ask you to proceed with sending your item(s) back to us, for which your postage will be reimbursed. Please note that the item(s) must be unworn, unaltered, and with packaging intact. If the correct item(s) is no longer in-stock, store credit or refund will be issued instead.
Accepted modes of payments are VISA, Mastercard, American Express and PayPal. We also accept PayNow and PayLah for Singapore residents. We will not be liable in the event of a wrong transfer to an incorrect mobile number while using PayNow and/or PayLah payment method.
21. Fulfillment of Order
Orders will only be fulfilled after payment is received. We reserve the right not to fulfill orders when we have not received payment.
22. Sales Tax, Customs and Import Charges
For orders shipped to Singapore, prices shown are inclusive of sales tax.
For orders shipped to any country outside of Singapore, all taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs.
As customs policies and import duties vary widely from country to country, The Outline Group has no control over these charges, and we are unable to advise you on the additional charges.
If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.
You shall not assign, transfer, novate, charge, sub-Contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.
25. Third Party Rights
No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
The Outline Group reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes. Your continued use of the Site indicates your assent to the Terms and Conditions as posted.
If you have any questions about our Terms and Conditions, please contact us at firstname.lastname@example.org.