IMPORTANT NOTICE: Our order processing time is 5-7 working days. This refers to the amount of time leading up to your order being packed and handed to the courier. This step takes a significant amount of time due to the sheer volume of orders we are receiving. We are a small team, and are doing our best to make sure that you receive the best quality products in every order.
The number of days reflected at checkout is the courier delivery time. This refers to the number of days it takes for your parcel to go from the courier to your doorstep, and does not include our order processing time.
Hence, simply put, your order will reach you after: 5-7 working days for order processing and courier pick-up/drop-off + estimated courier delivery time
COVID-19 Update: Please note that domestic and international deliveries may experience delays due to the ongoing COVID-19 situation. For international deliveries, shipping to your country may not be available due to service disruptions. We appreciate your kind understanding and patience during this period of time. You may contact us if you have any questions.
Upon order confirmation, our processing time is 5 to 7 business days. Please note that orders with purchases of cutters set of 3 or 4 will require an additional wait time of 3 business days. Your parcel will then be dispatched to our local courier.
We currently offer one delivery options: Doorstep Delivery (1 to 3 business days from day of dispatch) - SGD 5 per order.
We ship worldwide from Singapore.
You can check the delivery fees of your order during check out. Email firstname.lastname@example.org if your country is not reflected.
Orders containing CLAY CUTTERS only:
Significant delays expected for International shipping via Singpost, with limited tracking.
Orders containing POLYMER CLAY:
Please use Priority Express during check out, shorter delivery time with tracking.
Transit period: (please note that this chart is pre-COVID)
|Country of Destination||Estimated Delivery Time (Business Days)|
|Hong Kong / Japan||5 to 7|
|Australia / Brunei / Malaysia / Netherlands / New Zealand / Sweden / Switzerland / Taiwan / Thailand / United Kingdom||6 to 8|
|France / Germany / South Africa / Italy / United Arab Emirates / Vietnam||7 to 10|
|Canada / China / India /
Indonesia / Philippines / USA
|8 to 10|
|Other Destinations in Asia and Territories in the Pacific||7 to 12|
|Other Destinations in the Middle East, Africa, Europe and America||8 to 14|
Note: Depending on the destination country, customs clearance may cause delays in final delivery. For orders shipped to any country outside of Singapore, all taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by you in order for your parcel to clear customs.
As customs policies and import duties vary widely from country to country, The Outline Group has no control over these charges, and we are unable to advise you on the additional charges.